Shipping policy

ProGearGarage Shipping Policy

Last updated: 20/09/2026

This policy explains how ProGearGarage processes and delivers orders placed on progeargarage.com.

1. Order Processing

Orders are processed within [1-3] business days after payment is confirmed. Business days are Monday to Friday, excluding Singapore public holidays.
Orders placed after [time, e.g. 3:00 PM SGT] or on weekends and public holidays are processed the next business day.
You will receive a confirmation email when your order is placed and a shipping email with tracking details once it has been dispatched.

2. Order Tracking

Once your order ships, we will email you a tracking number. Tracking may take up to [24-48] hours to update after dispatch. If your tracking hasn't moved for 7 business days, contact us at Progeargarageshop@gmail.com.

3. Shipping Addresses

We do not ship to PO boxes. Please provide a full physical delivery address.

Please also double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If a parcel is returned to us because of an address error, you will be responsible for the cost of re-shipping. We can only change an address before the order has shipped.

4. Failed Deliveries

If delivery fails because no one was available, the address was wrong, or the parcel was refused, the courier may attempt redelivery or return the parcel to us. In that case, we will contact you to arrange re-delivery, and additional shipping fees may apply. [Parcels returned to us and unclaimed after 7 days may be cancelled, with the original shipping fee and a Handling FEE deducted from the refund.]

5. Lost, Delayed, or Damaged Parcels

Lost or delayed: If your parcel hasn't arrived within 21 business days of the estimated delivery date, contact us and we will investigate with the carrier.
Damaged in transit: Please inspect your parcel on arrival. If the packaging or item is damaged, contact us within 7 days of delivery with your order number and clear photos of the parcel and the item. We will arrange a replacement or refund in line with our Return & Refund Policy.

6. International Orders

International orders may be subject to customs duties, import taxes, and handling fees charged by the destination country. These are the customer's responsibility and are not included in our prices or shipping fees.
We are not responsible for delays caused by customs clearance.
Please check your local import rules before ordering, since some countries restrict certain items.

7. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We can only do so before it has been shipped. Once dispatched, our Return & Refund Policy applies.