Refund policy

ProGearGarage Return & Refund Policy

Last updated: 20/09/2026

Thank you for shopping with ProGearGarage. We want you to be happy with your gear. If you need to return something, please read the policy below.

1. Eligibility for Returns and Refunds

We accept returns and issue refunds only if the item is:

New
Unopened (still in its original, sealed packaging)
Unused (no signs of wear, training use, marks, or odor)

Items must be returned with all original packaging, tags, and accessories. Returns must be requested within 7 days of delivery.

2. Non-Returnable Items

The following cannot be returned or refunded:

Items that have been opened, used, or worn, even once
Items with missing or damaged original packaging, tags, or accessories
[Custom, personalised, or made-to-order items]
[Pre-order or special-order items]
[Final sale / clearance items]

3. How to Request a Return

Email us at Progeargarageshop@gmail.com within 7 days of delivery.
Include your order number, the item(s) you wish to return, and your reason for the return.
We will reply with approval and the return address within 3 business days. Please do not ship anything back before receiving approval.

4. Return Shipping

The customer arranges and pays for return shipping. We recommend a tracked and insured service, because ProGearGarage is not responsible for items lost or damaged in transit back to us. Please keep your proof of postage until your refund is confirmed.

5. Inspection

When we receive your return, we will inspect the item to confirm it meets the conditions in Section 1. If it does not, we may reject the return and send the item back to you at your cost, [or issue a partial refund at our discretion].

6. Refunds

Refunds are processed within 30 business days after the returned item has been received and approved by us.
Refunds are issued to your original payment method. Your bank or card provider may take additional time to post the funds.
Original shipping fees are non-refundable.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or we sent the wrong item, please contact us within 7 days of delivery with your order number and clear photos. In these cases we will [arrange a replacement or refund] and cover the return shipping cost. Nothing in this policy limits your statutory rights under Singapore consumer law.

8. Exchanges

We do not offer direct exchanges. Please return your item for a refund and place a new order.

9. Order Cancellations

Orders can be cancelled before they are shipped. Contact us at Progeargarageshop@gmail.com as soon as possible. Once an order has shipped, the return process above applies.